Item: Atera
Rating: 10
Author: Joe Miller

Use Cases and Deployment Scope

Atera has been very much beneficial for us as we use it in a multi-functional manner. We primarily use Atera as a helpdesk and ticket management software platform. We were not able to communicate better with our end users and found it difficult to keep track of all the different issues and tickets. Atera helped us sort this out. The AI powered capability of Atera is very much beneficial and time saving for us in many aspects.

Pros and Cons

The overall ticketing dashboard is very much comprehensive
We can directly convert emails to tickets which makes our work very much efficient
AI enabled ticket tagging helps quicken our entire business process

The lead time for patch management can be made a bit better
The customer support response time is little long in my opinion and can be made quicker
Scheduling tickets is not very simple and little bit complex in my opinion

Return on Investment

Atera AI capability has helped us reduce our overall manual errors
A lot of time is easily saved for us enabling us to do more for the business
We are now to able to interact with the end user more frequently and in a much better way.

Usability

One major advantage of using Atera for us is the fact that it is an All in one platform. The remote monitoring and the patch management capabilities are very much seamless with Atera. Additionally, Atera has a plethora of quick reply templates readily available which enables us to never miss out on any user interaction. Overall, our entire business process is now made efficient with the presence of Atera.
One more good thing about Atera is the user community that it has. The user community is very much active and helpful.

All in One

To be honest, the All in one capability of Atera is one of the primary beneficial factor for us. With a single platform providing remote monitoring, patch management, and helpdesk management capabilities, we are able to cut down unnecessary and redundant costs. Also, cross team collaboration is very much seamless and effective with Atera for us.

Key Insights

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Other Software Used

Microsoft Azure, Trello, Slack

Likelihood to Recommend

The best thing about Atera is the fact that it enables us access to the customer portal. Also, Atera's AI capabilities helps in predictive ticketing process which enables us to be much more proactive. Also, it provides a single intuitive dashboard which helps us work in a cross functional manner much more efficiently. Also, network discovery and ticket alerts are very easily managed with Atera which I like very much.

Atera Review

Overall Satisfaction with Atera