Huge time-saver for a small business!
November 30, 2017

Huge time-saver for a small business!

Erin Yungen Keller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax

Overall Satisfaction with Avalara

We are a small business who does not have a dedicated department for accounting, just me and I wear many other hats. Avalara was an amazing find to help us manage and stay on top of ever-changing sales tax rates, as well as the quarterly filings.
  • Avalara stays on tops of sales tax rates very well.
  • Avalara's site is very user-friendly when reconciling quarterly sales tax returns.
  • In the past, when I had issues, it was time-consuming and frustrating to be on the phone with support. However, I can't speak to that now, as it's been quite a while since I've needed support.
  • As far as the software, I do [know] that if marked "taxable" that it would not allow me to email an invoice before the tax is calculated. I've accidentally done that quite a few times.
  • Avalara has saved me countless hours, especially quarterly, calculating and filing returns.
  • I feel much better about our compliance and accuracy as a result of using Avalara.
It's very user-friendly. There are very few issues that I run into these days. I give it a high rating because of its ease of use and time-saving quality.
  • We have not added any of these additional capabilities. At this time, we just need it for what we use it for.
  • None.
This is the first and only product of this type we have used.
I believe that Avalara AvaTax is well suited for a business like ours without a dedicated accounting team to stay on top of sales taxes.

Avalara Implementation

It's been 5 years since we implemented Avalara. I don't recall it being a difficult process. I think just getting accustomed to their website and where to go to find information was the hardest part.