AVI SPL with Global Services you can trust
January 31, 2023
AVI SPL with Global Services you can trust
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with AVI-SPL
AVI-SPL provides conference room equipment and AV support across our 21 offices (100+ Conference rooms) Worldwide. This includes equipment warranty repair, design for new construction, and additional consulting services for implementation projects.
- Responsive to questions asked related to all aspects
- Have subject matter experts available in AV and related video conferencing displays etc. to meet the needs of design, troubleshooting etc.
- Have a global presence to cover all of the 12 countries we have across the globe whether UA, EU, APAC etc
- Sometimes we will have unresolved issues on anomalies that they are unable to solve and we have to live with which should not be the case.
- Sometimes a bit too salesy
- Sometimes difficult to reach the people you need.
- Sometimes act as a vendor more than a partner
- The ROI has really been on having a single vendor to cover our footprint and have a consistent process for addressing issues across all offices spread over the globe.
- For new projects they are engaged and are not particular about minor changes in scope or roadblocks that may occur but are focused on providing the right solution.
AVI-SPL has helped setup our original Webex implementation and was later a partner to help with the migration to Zoom. They help us navigate the vendors and help improve the support we were getting from the vendors such as Zoom. The cutover to Zoom was smooth overall and we have made the transition very quickly overall.
Did not evaluate other products
Do you think AVI-SPL delivers good value for the price?
Yes
Are you happy with AVI-SPL's feature set?
Yes
Did AVI-SPL live up to sales and marketing promises?
Yes
Did implementation of AVI-SPL go as expected?
Yes
Would you buy AVI-SPL again?
Yes