BigCommerce - Lots of Features and Easy to Use
October 09, 2019
BigCommerce - Lots of Features and Easy to Use
Score 8 out of 10
Vetted Review
Verified User
Software Version
Plus
Overall Satisfaction with BigCommerce
Our retail business operates primarily via online sales, using BigCommerce as our eCommerce platform. BigCommerce hosts our website and is used during virtually all stages of fulfillment from managing orders to shipping to communication with customers about the status of their orders.
- The Support Team is easy to reach, caring and helpful in response to calls, emails and chats.
- The monthly town hall meetings are an excellent way to see faces from the organization, hear about upcoming feature implementations and discussing matters affecting eCommerce.
- The BigCommerce dashboard is a great one-stop-shop for managing virtually all aspects of running our online store.
- The various Stencil Themes (website templates) offered do not provide for a lot of visual diversity nor do they appear to integrate more advanced features such as animations, javascript, etc.
- Report generation (e.g., tracking best selling, worst selling items, etc.) is not as intuitive as it could be. It would be nice if there were a bank of popular or commonly sought-after automated reports available for help in analyzing one's product line success. More analytics would be nice as we try to see how people connect to our site, where they spend their time, bounce rates and such. Most of this we have to get from external sources such as Google.
- It would be helpful if we could view a running list of abandoned carts rather than just getting an automated email on a periodic basis. Customers often think we can see into their carts from our dashboard, though we cannot.
- It would be a wonderful asset to be able to establish different payment and shipping rules for different customer groups (e.g., retail versus wholesale customers).
- BigCommerce has allowed us to streamline the development and maintenance of our online store.
- BigCommerce Shipping offers an easy solution for managing shipments while reducing postage costs.
- The BigCommerce platform is a more cost-effective option versus the high cost of developing and maintaining a custom built site.
$100,000 to $500,000
We presently do not use external apps available via BigCommerce. We do an email marketing campaign via our third-party payment processor.
We looked at a couple of e-commerce platforms including Squarespace. We found the functionality, ease of use, scalability, storefront features and such to be most attractive with BigCommerce, especially for the price.