We love using BigCommerce and there are many reasons why!
October 31, 2019

We love using BigCommerce and there are many reasons why!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with BigCommerce

We Use BigCommerce for our online beverage company. I am responsible for customer care and inquiries. We set up accounts online and can segment customers and resellers so it is very convenient for us. I can reply online to customer inquiries and send them messages directly from their orders too which saves me a lot of time to keep it all in one place.

Pros

  • Ability to segment customers into different price categories.
  • Great online support especially if you are not a tech person.
  • Easy to make changes and add promotions with category discounts like buy x and get x free, etc. This is all included with no need for extra purchases.

Cons

  • We love all the features but find the cost a bit high for a small business like ours.
  • We do not have to allocate a big budget to our website maintenance as luckily most of our questions or issues can be handled quickly by using the online help.
  • Our pop up and integration with MailChimp has helped us to increase our database.
  • We can send messages and answer customer questions directly from the order level which keeps all the info in one place for all to see.
$100,000 to $500,000
We have seen many improvements over the time we have been using it. It's been in the company for 8 years now and I have used it personally for 5 years.
Since using our integrated MailChimp pop up and email marketing sequence campaign, we have seen a big increase in not only initial orders but also repeat orders. It is great to 'set and leave' and not to have to do anything as it is all automated and we know it is working well with no need to keep checking like many 3rd party apps.
I find the features of Big Commerce more flexible than the standard ones on Shopify and you seem to need to continuously purchase add ons to do the same thing. In regard to SEO, I find Big Commerce to be better than Square Space sites.
BigCommerce is great for business owners that do not have in-house web developers since if there is an urgent problem, the online staff help is extremely professional and knowledgeable. There is the ability to segment your customers into different pricing categories so this is great for businesses that sell to both B2B and B2C.
Running promotions like coupon codes, upsell purchases, etc., are great and easy to use. Integration with MailChimp works effectively and we have continued to use it where many others had to change their direct marketing strategies.

BigCommerce Feature Ratings

10.0
Product catalog & listings
10
Product management
10
Bulk product upload
10
Branding
10
Mobile storefront
10
Product variations
10
Website integration
10
Visual customization
10
CMS
10
10.0
Abandoned cart recovery
10
Checkout user experience
10
10.0
eCommerce security
10
10.0
Promotions & discounts
10
Personalized recommendations
Not Rated
SEO
10
10.0
Multi-site management
Not Rated
Order processing
10
Inventory management
10
Shipping
10
Custom functionality
10

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