Good product overall
Updated February 14, 2020

Good product overall

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with BigCommerce

It is used by all departments. It helps with inventory management, merchandising, and marketing. It has really great features related to managing promotions, discounting items, featuring products on home page and creating seasonal banners.
  • Marketing.
  • Web page management.
  • Analytics.
  • Discontinuing products
  • Inventory management
  • Taxes
  • Shipping setup with Canada Post
  • Duplicating existing promo codes.
  • Templates for web pages.
  • Developers assistance for teams without one.
  • More apps that allow customizations
  • More design options for customizing the website without needing coding
  • It allowed us to create a second visible website for wholesale. Creating a second home page for a wholesale account was not possible.
  • It allowed us to have a team without a developer who needs to maintain the website all the time
I am not sure how we can scale on the wholesale side when options are limited for customizing the website. I wish there were more options for a second website under the same domain.
We sync is with Mailchimp for our marketing, and it does a very good job with that. It allows us to collect information about our customers and target them with personalized emails to drive sales.
BigCommerce seems to have fewer app integrations compared to Shopify. Bigcommerce has a gift card feature that wasn't available by default on Shopify.
BigCommerce has great customer support. We always get assistance on time. I need to create web pages but they are very simple because I don't have a developer's knowledge. Templates would certainly help. Marketing promotions like shopping cart discount make it easy for customer to use.

BigCommerce Feature Ratings

Product catalog & listings
9
Product management
9
Bulk product upload
5
Branding
7
Mobile storefront
6
Product variations
7
Website integration
Not Rated
Visual customization
6
CMS
9
Abandoned cart recovery
8
Checkout user experience
9
eCommerce security
9
Promotions & discounts
9
Personalized recommendations
9
SEO
7
Multi-site management
Not Rated
Order processing
7
Inventory management
8
Shipping
8
Custom functionality
2