BigCommerce: An e-commerce company that makes you SMILE
August 31, 2020
BigCommerce: An e-commerce company that makes you SMILE
Score 10 out of 10
Vetted Review
Verified User
Software Version
Standard
Overall Satisfaction with BigCommerce
Our site is powered by BigCommerce. We were with another company that we had to request updates from and when we got back the updates, there were errors. The people were hard to work with, they didn't seem to care about the errors, and they always seemed stressed-out by having to correct their mistakes. BigCommerce is always supportive. Their customer service & attitude are exceptional & always delightful. They always want to help you resolve anything that may come up. They are professional, kind, patient, and never keep you waiting for very long on the phone. We were able to select the type of site we wanted and it took 1/4 of the time to get it up and going as compared to the other company. The site is secure and (if you want) they assist you with your business transactions based on relationships they have made.
- They make the development of your site stress free.
- They give you tips on how to increase and improve your business traffic.
- They are always willing to talk to you and they keep you informed about what's new on their platform.
- Always someone to talk rather quickly
- Your site never goes down--always reliable.
- Usually, you can always recommend some improvement for a company, but with BigCommerce I can't even think of one.
- Increased exposure by allowing to plug into social media sites directly from the BigCommerce dashboard.
- Year after year improved offerings to make my site more effective and generate increased exposure.
- Offered consistent technology upgrades that have improved my ROI year after year.
Not available
We have a choice of who we want to connect with in terms of social sites and to other selling avenues that broaden our opportunity to sell more.
BigCommerce is far superior in terms of time, flexibility, product offerings, support, and price.