Bill.com is #1
Updated June 03, 2022
Bill.com is #1
Score 8 out of 10
Vetted Review
Verified User
Software Version
Team
Overall Satisfaction with Bill.com
As a CPA firm, we are users of Bill.com ourselves and also offer it to clients. We use to track bills and bill payments and to have a one-stop portal to see all the invoices, payments and documents related to vendors. We recommend it to our clients for the same reason. With other organizations such as non-profits, Bill.com offers the added convenience of allowing people, no matter where they are located, to pay a bill without having to come to the office. This is especially useful in small non-profits where officers sign checks and this is a huge inconvenience. Lastly, Bill.com offers the benefit of allowing you to track who approved and who signed your check which offers the organization transparency and internal control which are otherwise hard to achieve.
Pros
- Easy to enter bills, track bills and research bills that have already been paid.
- When approving bills, it allows you to go through each bill, one by one and review the entry against the bill before approving it.
- Keeps a copy of the canceled check with the bill so you can provide/have that information at your fingertips if the bill payment is disputed.
- Sends a copy of the bill with the bill payment.
- Tracks which bill payment checks have cleared.
- It makes it easy to reissue a check if necessary.
- Excellent sync on payables with QBO.
- Excellent, though texting, support.
Cons
- The new interface is not as easy to navigate as the old. A great feature of Bill.com is its ability to upload multiple invoices and then parse them out to different vendors. In the old interface, this was simple. With the new one, the program assumes that all documents in an upload are for one vendor and if you are not careful you will spend a lot of time fixing an unfortunate "click".
- The new interface does not seem to do a good job of OCR recognition of bills.
- If you use the accounts receivable part of Bill.com, all payments have to be processed through Bill.com or you will land up with thousands of "open invoices" in Bill.com that are paid in your tax software.
- Problem resolution is not timely.
- Bill.com comes with a little bit of sticker shock, but when compared with the cost of having the same control and oversight in a different solution, the cost is minuscule.
- In the compliance environment, like with non-profits or for-profits, Bill.com offers a unique, simple way to provide the control and oversight necessary for parables when you receive grants.
- Bill.com's only shortcoming is in its ability to process immediate/emergency payments. There is no way to process a payment through Bill.com and have it paid by Bill.com on the same day.
I have not come across another solution as complete as Bill.com. I have looked at Concur, Quickbooks bill payments, bank payment systems and even more advanced systems like Intacct or Oracle, but none of then provides the features and benefits of Bill.com.
Do you think BILL delivers good value for the price?
Yes
Are you happy with BILL's feature set?
Yes
Did BILL live up to sales and marketing promises?
Yes
Did implementation of BILL go as expected?
Yes
Would you buy BILL again?
Yes
Comments
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