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Customer Service at its Best!
June 26, 2023

Customer Service at its Best!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

Our company uses Birdeye to manage our online reputation and review and respond to our company reviews that come in from multiple platforms. With Birdeye, we can ensure that our core team in charge of addressing and responding to reviews is able to see and address public feedback both internally and externally.
  • Onboarding
  • Training
  • Ease of use
  • Support
  • Intuitive interface
  • Custom reports
  • Streamline reviews
  • Improve reputation management process
  • Ease of use

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

The onboarding experience at Birdeye was unmatched. They were very supportive and always available to take time when needed to meet with our team or answer any questions. Their tech team was integral in working with our Tech Ops team to ensure that a custom review request report was fed properly from our system into Birdeye, and tested when launched.

Birdeye Support

Any question about any feature at any time is always responded to and met with enthusiasm in a timely manner. 10/10 recommend Birdeye simply for the ease of working with the implementation and support team.

Using Birdeye

The usability is great, and the interface takes a while to get used to in understanding where leads come from and how to respond to reviews, but once that is locked down, the system is awesome.