Item: Birdeye
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Birdeye helps our franchise organization gather reviews from locations across the U.S. and Canada.

Pros and Cons

Birdeye automatically sends review requests.
Birdeye is user-friendly.
Birdeye nets better results than other review-gathering platforms.

Birdeye sometimes has inter-location issues that need to be fixed.
Our Birdeye rep changes frequently.

Return on Investment

Birdeye has helped our search index position.
Birdeye has had a positive impact on our international brand recognition.
Birdeye has helped increase our franchisees' client base.

Birdeye was more adaptable to the franchise structure. We liked the look and feel of Birdeye review-gathering emails. Listen360 had features that were innovative, but not quite right for us. We also found their emails less user-friendly.

Key Insights

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Likelihood to Recommend

Birdye helped one of our location go from 1 1-star review to 200 and something 5-star reviews in just a couple years.

Support Rating

We've been pleased with Birdeye's responsiveness. They've been readily available to assist since Day 1.

Usability

Our entire organization adapted to Birdeye seamlessly. The dashboard is clear and intuitive.

Birdeye = Tangible Results

Overall Satisfaction with Birdeye