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My review
December 30, 2022

My review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Prospect Insights

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use Blackbaud Raiser's Edge NXT for donor and constituent management. We record Actions and pull lists and make notes and conduct research and look for insights. The product gives us access to our database and insights.
  • Identify constituents within a radius.
  • Identify constituents that need attention.
  • Mobile user friendly access.
  • Great customization.
  • Better training. I believe that some educators are excellent others are clueless.
  • More accurate results in help search.
  • Accessibility. You can look something up from a mobile device when you are in your car in between donor meetings.
  • The mapping tool.
  • The workspace. Seeing what gifts my donors have given, what tasks are upcoming or overdue, and what donors need attention.
  • I don't have a before and after at this business to comment on that. Blackbaud Raiser's Edge NXT has been here my entire tenure.
Honestly, the mapping tool is a favorite. If I know I am going to visit a donor I can easily see who else is in the area for me to stop by. It can also help identify prospects. If I have a major donor in one neighborhood then what other constituents are in that area? And the insights are helpful in determining a donor's capacity and inclination.
  • Online Training
I think some were great some were horrible. Fortunately, I knew enough from being a Raiser's Edge user for a decade to realize when I thought a trainer was out of their depth and spewing nonsense. But I felt bad for others in the class getting bad info.
I didn't select it and it is the same product only updated to current standards.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Not sure

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

It provides a user-friendly interface for the more casual user. Great for gift managers that are on the road meeting donors. You still want a good database manager who is in the actual database for queries and merges and data health and upkeep. We enter gifts through the database as well although I believe you can do this in Blackbaud Raiser's Edge NXT.