Pleased Bloomfire User :)
September 14, 2021
Pleased Bloomfire User :)
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bloomfire
Our enterprise leverages Bloomfire as the main knowledge source. Our enterprise strategy is to extend Bloomfire to all areas. To achieve this goal, our Knowledge Management (KM) team partners with each department to help them through the migration process. In the process, the team takes time to understand department-specific needs, communicate Bloomfire benefits, build a viable plan of work with the business, develop individual dept knowledge owners and champions that lead to the successful adoption of Bloomfire.
- Partners with us to understand our goals
- Keeps us informed of latest system release and things in the pipeline
- Timely resolution of tickets
- N/A
- Increased employee job satisfaction
- Reduced time to success
- Valuable insights on high priority content needs
- Increased team collaboration
- Reduced time spent solving problems
Do you think Bloomfire delivers good value for the price?
Yes
Are you happy with Bloomfire's feature set?
Yes
Did Bloomfire live up to sales and marketing promises?
Yes
Did implementation of Bloomfire go as expected?
Yes
Would you buy Bloomfire again?
Yes
Bloomfire Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Unsure
Marcus and his team are on it! They give us a step-by-step process of what's going on behind the scenes which makes us feel like we're part of a great team. They also go the extra mile to partner with our IT dept to help with configuration and troubleshooting. They've developed a very positive relationship over time.