Yellow is the new black
July 19, 2023

Yellow is the new black

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

We use Bloomreach as an easily adaptable and accessible Customer Data Platform filling the role of both email-, reporting-, analysis- and personalizationtool. We needed an accessible product able to elevate the use of our existing datasolutions to a up-to date level and to enable future omnichannel communications at a new level. This is to be done in both code-free and code-possible environments.
  • Ease of use
  • Ease of implementation
  • Data management
  • Barebones email editor
  • Large imports can be slow
  • Time from idea to implementation reduced by ~70%
  • Greatly increased overview over ongoing marketing activities
We finished implementation within the required deadline. We received exceptional assistance and interest during the entire implementation proces. Bloomreach were incredibly receptive to our needs and tailored their solution to our specific requirements, to a very high degree. Our dedicated team with Bloomreach were both before and after deployment available within a very short time, to assist us with any needs.
Bloomreach is now enabling our next-level marketing strategy in regards to customization, automatization and personalization. After implementing we have cut our time-to-market for new marketing initiatives and automation processes by about 70%, compared to our former product suite from Salesforce.

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Yes

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Yes

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

Yes

Would you buy Bloomreach Commerce Experience Cloud again?

Yes

If you need an accessible automation/personalization platform with high ease of use and implementation, Bloomreach will suit you well. If you need a highly customizable system/data facility, I would hesitate.

Bloomreach Commerce Experience Cloud Feature Ratings

WYSIWYG email editor
3
Dynamic content
8
Ability to test dynamic content
9
Landing pages
9
A/B testing
10
Mobile optimization
9
Email deliverability reporting
9
List management
7
Triggered drip sequences
10
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
10
Calendaring
8
Event/webinar marketing
10
Social sharing and campaigns
10
Social profile integration
7
Dashboards
10
Standard reports
10
Custom reports
10
API
10
Role-based workflow & approvals
10
Customizability
9
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated
Third-party software integrations
7