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Bloomreach Commerce: Blooming Success in Personalized Shopping, but Watch Out for Complexity Blooms!
December 15, 2023

Bloomreach Commerce: Blooming Success in Personalized Shopping, but Watch Out for Complexity Blooms!

Eva du Plessis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

I use Bloomreach for marketing purposes, email campaigns.
  • It offers flexibility in terms of customization, allowing businesses to tailor the platform to their specific requirements.
  • Integrates with various third-party systems and applications, such as customer relationship management (CRM), marketing automation
  • Improving documentation can assist users in understanding and leveraging the full range of features and capabilities. It could be clearer or more detailed.
  • Simplifying customization processes and providing more user-friendly tools for non-technical users could enhance the overall user experience.
  • The platform's performance in terms of speed and responsiveness could be improved on.
  • So far we have used Bloomreach at minimal capacity, so an estimate at this point would be incorrect or perhaps to early to tell.
I think the support team is brilliant, but there is a slight language barrier at times they will not understand the question.
Bloomreach is by far the most complex tool I have worked on, and offers a complete set in one place.

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Yes

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Yes

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

Yes

Would you buy Bloomreach Commerce Experience Cloud again?

Yes

Bloomreach is well-suited for businesses that prioritize personalized online shopping experiences. Its machine learning algorithms analyze user behavior and preferences to deliver tailored product recommendations and content. If a business has minimal customization needs and prefers a more straightforward solution, Bloomreach's feature set might be considered overkill. Businesses with basic requirements may find simpler platforms more suitable.

Bloomreach Commerce Experience Cloud Feature Ratings

8.4
WYSIWYG email editor
9
Dynamic content
9
Ability to test dynamic content
9
Landing pages
8
A/B testing
8
Mobile optimization
Not Rated
Email deliverability reporting
9
List management
7
Triggered drip sequences
Not Rated
Not Rated
Lead nurturing automation
Not Rated
Lead scoring and grading
Not Rated
Data quality management
Not Rated
Automated sales alerts and tasks
Not Rated
9.0
Calendaring
9
Event/webinar marketing
Not Rated
Not Rated
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
8.0
Dashboards
8
Standard reports
8
Custom reports
8
Not Rated
API
Not Rated
Role-based workflow & approvals
Not Rated
Customizability
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated
Third-party software integrations
Not Rated