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My Bloomreach Experience
Updated December 15, 2023

My Bloomreach Experience

Rohith Hariharan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

We use Bloomreach for Email campaign deployment by setting up the scenarios for online customers (by shopify integration) and offline customers (Importing csv files)
  • Creating Email Templates is very simple
  • Creating scenarios and setting up the scenario logic is not that much complicated
  • Data Imports are more accurate based on the data manager
  • While Importing the offline data, sometimes the auto detection is failed to detect the csv file
  • While we import with wrong mapping, even after pressing escape before the import starts, its not cancelling the import. it start running. It would be great if it stops the import
  • it would be great if we receive email for successfully finished imports too
  • Revenues has increased based on email deployment in timely manner
  • Creating unified profile
  • Conversion rates from automated campaign setup
Bloomreach unifies the customer profile though customers with different ids. Automated campaign set up is much easier Creating email templates with block based and also with HTML is easier Data imports are very quick as well
Bloomreach helped us unify the customer profile and also delivered automated campaigns and also automated data imports which resulted in on-time campaign deployment and also reports creation is much accurate
With the help of Bloomreach the accuracy and scheduled time of each and every campaign is efficient and successful
Bloomreach seems like user friendly and easy to guide with perfect user guide documentation and support team than Tealium

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Yes

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Yes

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

Yes

Would you buy Bloomreach Commerce Experience Cloud again?

Yes

Amazon S3 (Simple Storage Service)
Bloomreach is well suited for creating scenarios and target specific user and deploying the emails

Bloomreach Commerce Experience Cloud Feature Ratings

9.8
WYSIWYG email editor
Not Rated
Dynamic content
10
Ability to test dynamic content
Not Rated
Landing pages
Not Rated
A/B testing
10
Mobile optimization
Not Rated
Email deliverability reporting
10
List management
9
Triggered drip sequences
Not Rated
10.0
Lead nurturing automation
Not Rated
Lead scoring and grading
Not Rated
Data quality management
10
Automated sales alerts and tasks
10
10.0
Calendaring
10
Event/webinar marketing
10
10.0
Social sharing and campaigns
10
Social profile integration
10
10.0
Dashboards
10
Standard reports
10
Custom reports
10
10.0
API
10
Role-based workflow & approvals
Not Rated
Customizability
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated
Third-party software integrations
Not Rated

Using Bloomreach Commerce Experience Cloud

1000 - Digital marketing
10 - Basic Knowledge in Logical condition
  • Scenarios creation
  • Email Template creation
  • Data Imports
  • Auomation setup
  • Setting up automated imports
  • Exporting reports in PDF
it is user friendly

Evaluating Bloomreach Commerce Experience Cloud and Competitors

  • Ease of Use
Importing data is easier
There is nothing to be compared to Bloomreach

Bloomreach Commerce Experience Cloud Implementation

Bloomreach Commerce Experience Cloud Training

  • Online Training
  • In-Person Training
  • No Training
The Training was awesome
It gives clear overview in each and every concepts
Yes we can learn in a month

Configuring Bloomreach Commerce Experience Cloud

It Right for this type of Product
Just complete the online courses to expertise in Bloomreach
No - we have not done any customization to the interface
No - we have not done any custom code
We have just added the Jinja code

Bloomreach Commerce Experience Cloud Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No I haven't Purchase premium support since i am getting response immediately from support team
At a point of time we were struck with email template creation padding setting. Even though its out of scope for support team. We got the instant help

Using Bloomreach Commerce Experience Cloud

All the options in the interface is not much complicated
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Data Imports
  • Scenarios
  • Asset manager
  • Reports
Yes, but I don't use it

Bloomreach Commerce Experience Cloud Reliability

Automated Import setup and offline data import are easier and quicker
There was no issues while working on the tool
All the pages loads rapidly

Integrating Bloomreach Commerce Experience Cloud

Amazon S3 helped us in Data imports daily
It was very easy to integrate with API Key
  • Nothing
No
  • File import/export
Nothing was missed
It is already very easy anything to integrate

Relationship with Bloomreach

They provided the right data on time to import
Once the automation setup is done there in no need of validating data
Quality of data was higher
It is already effective

Upgrading Bloomreach Commerce Experience Cloud

  • Imports are fast
  • Automation Uploads errors are spotted
  • Frequent notification in errors
  • Email for successful imports