Your best bet for business process
Updated August 30, 2021

Your best bet for business process

Olatunji Akanbi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Bonita Platform

Bonita BPM is the principal tool we are currently using to automate our processes. So far, the experience has been excellent. We have deployed two processes with Bonita BPM to manage employee travel requests and vendor payment. We have also deployed our credit approval process on the platform and so far, we have seen great improvement in the credit approval process.
  • Task assignment
  • Process monitoring
  • Process analysis
  • A document management function needs to be added
  • Process analytics needs to be improved
  • User interface
  • User interface designer
  • Process designer
  • It has reduced processing time for travel request and vendor payment by about 70%
Bonita BPM is simpler to use, development is faster and you don't have to write complicated codes to deploy new processes.

Do you think Bonita Platform delivers good value for the price?

Yes

Are you happy with Bonita Platform's feature set?

Yes

Did Bonita Platform live up to sales and marketing promises?

Yes

Did implementation of Bonita Platform go as expected?

Yes

Would you buy Bonita Platform again?

Yes

Bonita BPM will work well for any organization, big or small. It is simple to use and robust at the same time.

Bonita Platform Feature Ratings

Process designer
10
Process simulation
Not Rated
Process player
Not Rated
Support for modeling languages
7
Form builder
8
Model execution
6
Social collaboration tools
Not Rated
Dashboards
8
Standard reports
5
Custom reports
5
Content management
2

Using Bonita Platform

500 - accounting, procurement, risk management, and credit underwriting
Software development, data analysis and business analysis
  • Vendor payment
  • Credit processing
  • Travel request
  • New employee interview and onboarding
  • Customer interface
We just renewed our license

Evaluating Bonita Platform and Competitors

  • Product Features
  • Product Usability
  • Prior Experience with the Product
We have used Bonita for five years so we have some experience with it. Moreover, there is nothing strong enough in other software we considered to make us change
I don't think we would change the evaluation process. We already have a standardized evaluation process for software selection and we evaluated six software before we chose Bonita.

Bonita Platform Implementation

It is better implemented with in-house expertise.
  • Third-party professional services
Datafrica Consulting
Change management was a minor issue with the implementation - A champion is needed from every division in the enterprise, we failed to realize this at the beginning. But later we selected a willing champion from every part of the organization and they helped with advancing the needed change throughout the organization
  • Getting a consultant to work with on implementation

Bonita Platform Support

Support from Bonita has not been as good as we would want it to be
ProsCons
Knowledgeable team
Kept well informed
Support cares about my success
Poor followup
Need to explain problems multiple times
Slow Initial Response
We have a consultant we work with now, we prefer that to Bonita professional support. We are also working on getting our own internal support.

Using Bonita Platform

It is so simple to use that sometimes we don't have to train people on how to use our processes or navigate the platform.
ProsCons
Like to use
Relatively simple
Easy to use
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Process monitoring
  • User interface
  • process design
  • Process analysis
  • Process KPI
  • Searching for cases or tasks