Your best bet for business process
Updated August 30, 2021

Your best bet for business process

Olatunji Akanbi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bonita Platform

Bonita BPM is the principal tool we are currently using to automate our processes. So far, the experience has been excellent. We have deployed two processes with Bonita BPM to manage employee travel requests and vendor payment. We have also deployed our credit approval process on the platform and so far, we have seen great improvement in the credit approval process.


  • Task assignment
  • Process monitoring
  • Process analysis


  • A document management function needs to be added
  • Process analytics needs to be improved
  • User interface
  • User interface designer
  • Process designer
  • It has reduced processing time for travel request and vendor payment by about 70%
Bonita BPM is simpler to use, development is faster and you don't have to write complicated codes to deploy new processes.

Do you think Bonita Platform delivers good value for the price?


Are you happy with Bonita Platform's feature set?


Did Bonita Platform live up to sales and marketing promises?


Did implementation of Bonita Platform go as expected?


Would you buy Bonita Platform again?


Bonita BPM will work well for any organization, big or small. It is simple to use and robust at the same time.

Bonita Platform Feature Ratings

Process designer
Process simulation
Not Rated
Process player
Not Rated
Support for modeling languages
Form builder
Model execution
Not Rated
Social collaboration tools
Not Rated
Standard reports
Custom reports
Content management

Using Bonita Platform

500 - accounting, procurement, risk management, and credit underwriting
Software development, data analysis and business analysis
  • Vendor payment
  • Credit processing
  • Travel request
  • New employee interview and onboarding
  • Customer interface
We just renewed our license

Evaluating Bonita Platform and Competitors

  • Product Features
  • Product Usability
  • Prior Experience with the Product
We have used Bonita for five years so we have some experience with it. Moreover, there is nothing strong enough in other software we considered to make us change
I don't think we would change the evaluation process. We already have a standardized evaluation process for software selection and we evaluated six software before we chose Bonita.

Bonita Platform Implementation

It is better implemented with in-house expertise.
  • Third-party professional services
Datafrica Consulting
Change management was a minor issue with the implementation - A champion is needed from every division in the enterprise, we failed to realize this at the beginning. But later we selected a willing champion from every part of the organization and they helped with advancing the needed change throughout the organization
  • Getting a consultant to work with on implementation

Bonita Platform Support

Support from Bonita has not been as good as we would want it to be
Knowledgeable team
Kept well informed
Support cares about my success
Poor followup
Need to explain problems multiple times
Slow Initial Response
We have a consultant we work with now, we prefer that to Bonita professional support. We are also working on getting our own internal support.

Using Bonita Platform

It is so simple to use that sometimes we don't have to train people on how to use our processes or navigate the platform.
Like to use
Relatively simple
Easy to use
Quick to learn
Feel confident using
  • Process monitoring
  • User interface
  • process design
  • Process analysis
  • Process KPI
  • Searching for cases or tasks


  • Pablo Gómez de Castro | TrustRadius Reviewer
    Hi Mr. Akanbi, I would like to thank you for sharing your feedback about Bonita BPM. I am so pleased to see how well you have been able to utilize Bonita BPM and continue to find new ways of improving your business processes. Indeed, Bonita BPM can help you to automate admin processes such as travel request but also critical core business processes like vendor payment or credit approval. And we are even further impressed by the amount of reduced processing time! In response to your need for a document management function, Bonita BPM provides the connector to other document management tools and use Bonita BPM as your orchestra conductor. Should you wish to know more about how to integrate the connector, or for any other concern, feel free to contact me at Best regards, Pablo Gómez Customer Success Representative at Bonitasoft

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