Broadvoice is the clear winner high above the rest!
May 12, 2022

Broadvoice is the clear winner high above the rest!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Sip Trunking
  • b-hive Virtual Contact Center
  • b-hive Communicator

Overall Satisfaction with Broadvoice

I use Brodvoice as my primary method of communication with my clients. They provide the backbone for external communications that allow me to use voice and text to initiate and receive contact outside of my organization. If it wasn't for current trends like texting or other non-verbal forms of communication, I wouldn't need this. But sometimes you can't expect everyone to pick up the phone to speak to you and email is now seldom used. This is where Broadvoice saves the day. And in addition to that convenience, we are able to have multiple users logged in via multiple mobile apps that further extend our availability. There is no other solution on the market that gives us this flexibility.
  • Voice calls
  • Text communication
  • Mobile app with FULL functionality
  • Contact list can be easier to synchronize.
  • Web portal has room for improvement with various settings.
  • Multiple services can be more seamless.
  • Reliability
  • Clear audio
  • Mobile app
  • It is imperative that clients can reach us.
  • It is crucial for call quality to be excellent.
The call quality and cost are unbeatable. I have never once been "accused" of using a broadband-based telecom provider. With the others, it was always apparent and somewhat mocked. That never happens with Broadvoice.

Do you think Broadvoice delivers good value for the price?


Are you happy with Broadvoice's feature set?


Did Broadvoice live up to sales and marketing promises?


Did implementation of Broadvoice go as expected?


Would you buy Broadvoice again?


Microsoft 365 (formerly Office 365), Kofax Power PDF (formerly Nuance)
I'm a daily user of Broadvocie and have used many other services across different organizations I interact with, this is clearly the most functional and reliable.