Item: Broadvoice
Rating: 8
Author: Ray Lucas

Use Cases and Deployment Scope

We have offices in remote areas throughout the country. As a concessionaire, we support recreation areas in many areas with limited service availability. Our goal was to reduce our traditional phone service costs, and attempt to provide extention based access to each of our locations for all staff. As Broadvoice was network based (VoIP), we were able to deploy it through a number of connections; Cable, Fiber, Satellite, Digital Cellular, even DSL in a couple locations. It worked just as good if not better than the POTS service it replaced. It gave us the ability to manage all aspects of location and user phone service; line porting, DID assignments, call groups, voicemail management, auto attendants and business rules.

Pros and Cons

Voicemail Management
Phone Management and Reassignment
Customizing Call Flows
User-based tools for calling rules
Inbound call management and automated call flows
Email faxing and message delivery

Billing could be clearer, and some costs could be better defined.
Better texting features from Communicator app.
Easier ways to view all invoices from Support portal for corporate accounts like ours

Most Important Features

Versatility supporting many use cases.
Flexibility at providing different solutions for different locations.
Dependability with call quality which is excellent even at times over limited connectivity.
Accountability for issues or concerns that we raise. Knowing their support team will help us resolve whatever issues arrise is their most important feature.

Return on Investment

Saved us thousands of dollars over traditional phone service
Provided immediate and self-controlled solutions for call forwarding/redirection when business needs required.
Unified the phone experience of our locations making support much easier

Key Insights

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Likelihood to Recommend

For those who want complete control of their phone system from anywhere Broadvoice is a great solution. From thier portal I can setup new users with extension, DID number, new phone equipment, assign call groups, and voicemail in about 15 minutes. I can also remotely support users should they have any issue or concern. If an extension needs to be reassigned, I can simply log into the local network, access the phone, and reconfigure it for someone else. If I don't have time and need Broadvoice to help with these tasks, I only need to call their Support team. I love the flexibility they give me in making sure my locations are connected and able to communicate.

A Full Featured and Affordable VoIP System: Broadvoice Delivers

Modules Used

Overall Satisfaction with Broadvoice