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Office Manager's Review of Broadvoice
October 08, 2023

Office Manager's Review of Broadvoice

Rachel Walker | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center
  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice for our phone service.
  • Website is easy to use.
  • Customer service is efficient.
  • Voicemail is difficult to change and save recorded messages.
  • We have 6 locations around our city and it has been so convenient being able to communicate within each office.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Over a holiday weekend, I forgot to change out my voicemail greeting. I called them up and they were able to help me with a new greeting and apply it to our phones. It was so helpful and super easy.

Broadvoice Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
10.0
Answering rules
Not Rated
Call recording
Not Rated
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
7.0
High quality audio
7
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Using Broadvoice

30 - We are an orthodontic practice and we rely on good phone service to receive communication with our patients.
6 - Good communication skills and quick responses to calls.
  • Receive inbound calls
  • Make outbound calls
  • Voicemail