Great Work Broadvoice!
February 22, 2024
Great Work Broadvoice!
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
We are an outdoor power equipment dealer, and we use Broadvoice for our phone systems. We had 3 phones installed on the counter, one in an office, and plan to install another later on. We previously used Google Voice, and while it was a great service, we quickly outgrew it. Broadvoice has improved our communication with our customers, and internally.
- Customer service.
- Ease of learning the system.
- Product support.
- No complaints as of now.
- Our level of missed calls have dropped.
- We are communicating with customers more efficiency, improving customer retention.
- The monthly cost is only slightly higher than our previous provider.
The support we get with Broadvoice is the huge difference maker. I am confident that we could have made Google Voice work for what we needed, but having a person to come out, make recommendations, test the phones prior to install, and the amount of training that came with Broadvoice is huge for me.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes