Item: Broadvoice
Rating: 9
Author: Yasaman Sarmadi

Use Cases and Deployment Scope

We use Broadvoice as our VOIP service through both a soft phone application and desk-top phones. Callers are directed through a dialogue tree that either plays a pre-recorded message or forwards them to the correct person. We are able to use SMS from our main number now, and receive notifications for voicemails or faxes to our emails.

Pros and Cons

Few calls dropped
Mobile application and Browser based application
Customer service

Desktop application
Browser requires you to open the communicator after logging in - unintuitive.

Return on Investment

Higher reliability when people are calling our extensions versus our last service.

Alternatives Considered

Webex Calling

Broadvoice has had higher call reliability and better uptime than Webex thus far. Additionally, the administrative back-end is much more convenient to use and change settings in.

Key Insights

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Likelihood to Recommend

The web-based application is a little unintuitive, but the functionality and customer support is great. The desktop application could use a little work, too, but the mobile application works well. If your signal is poor, there will be some delay in your phone calls, but there are very few dropped calls (which is a big perk over our last service!) Setting up and changing users in the back end is pretty convenient for an administrator as opposed to our past service which required us to reach out to technical support for any changes to the user list. Overall, our needs are all being served with just a few quality-of-life improvements that could be implemented.

Good product that fits our needs

Modules Used

Overall Satisfaction with Broadvoice