Don't hesitate to add to your tech stack
March 31, 2021

Don't hesitate to add to your tech stack

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Market Intelligence (Competition, Product, Messaging)
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
It's used across the whole organization. It's incredibly useful to go over sales and customer success calls to understand how a prospect and customer thinks about the brand as well as provide me insight into pain points. It's much more effective to hear from the market what pain they have rather than just to base it off of internal conversations.
  • Call recording.
  • Cost.
  • Implementation speed.
  • AI and Machine Learning on specific spoken keywords.
  • Stronger UI for searching.
  • Better tagging.
  • Improved win rate.
  • Better marketing copywriting.
  • Coaching.
The detailed prompts on my performance and areas for improvement are a huge advantage to my sales. To just get a quick snapshot of talk time, competitors mentioned, and filler words is super useful for me to improve my sales. I often will review these key metrics with my manager and our team as an indication of what conversations are worth reviewing. This can also be used for quick and fast rewards for each team weekly.
It is a valuable tool for training employees but also keeping them accountable for providing the highest customer service. I truly think this tool is needed for companies that do a majority of their work over the phone. Without this, it is hard to provide feedback to their employees. Very helpful.

I love that I can go back and listen to calls. makes this so incredible easy to be able to go and collaborate with your peers to leave comments and feedback and improve as an org. With call dispositions on I can filter by Appointment Set and listen to all of the reps in my org to see exactly what they are saying and what I can do to improve my pitch. The other piece I really love about is the Playlist feature, being able to go through a playlist of recorded calls that my manager has put together has been invaluable to me as a sales rep.
Super easy to look up calls and videos that relate to your sales process. Love the metrics about who spoke the most, keywords, everything! I also like how easy it is to search for certain reps and types of calls too. Makes it easy to find exactly what I need to listen to. Again, this is a great learning tool that I highly recommend to all who are just beginning to make cold calls or talk with warm leads over the phone!

The best thing I like about is the ease of use and the countless filters that make it really easy for me to find specific calls I want to review or listen to! It also has additional features like coaching and integrating with some apps- we integrate it with our Slack!