Item: Chorus by ZoomInfo
Rating: 9
Author: Verified User

Overall Satisfaction with Chorus by ZoomInfo

Use Cases

Call Review
Coaching & Skill Development
New Hire Onboarding
Market Intelligence (Competition, Product, Messaging)

Our sales team mainly uses Chorus for call coaching for managers, reviews, & skill development via enablement. AEs will use it to re-listen to their own calls as well. Our Product Marketing & Product Management team will often use it to listen to calls around specific features or to share win/loss review clips.

Use Cases and Deployment Scope

We used Chorus mainly for 2 functions: Call coaching on the sales side and product feedback from sales convos to our product team.

Pros and Cons

Pros

Call clipping makes it easy share snippets from calls across the sales team or to other teams
Easy distribution of recorded calls for enablement purposes

Cons

Feels like Chorus at times will inconsistently join calls
At times can inconsistency record calls as well

Return on Investment

Reduced ramp time for AEs
Better quality of conversation in the sales motion
Better coaching results

Advanced Features

We used playlists and scorecards pretty frequently.

Tech Stack

Connects to g suite & sfdc for us.

Innovative Uses

We purchased it mainly for sales call reviews, coaching and better forecasting...but think the product feedback to the product team has been a real positive impact as well.

Support & Onboarding

N/A

Key Insights

Do you think Chorus by ZoomInfo delivers good value for the price?

Yes

Are you happy with Chorus by ZoomInfo's feature set?

Yes

Did Chorus by ZoomInfo live up to sales and marketing promises?

Yes

Did implementation of Chorus by ZoomInfo go as expected?

Yes

Would you buy Chorus by ZoomInfo again?

Yes

Likelihood to Recommend

I think its very useful for simple call coaching. Both for the AE to go back and re-listen to a call, take notes on both the convo as well as things they could have done better, as well as Manager to AE coaching on an ongoing basis. It's also been really solid at product feedback clips, sharing with the product org clips of relevant product feedback so that they can dig in at a later date with that prospect/customer.

Comments

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Solid for Call Coaching & Product Feedback solution