Item: ChurnZero
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I work with ChurnZero on a daily basis to manage more customers through automation. I have become 5 times more effective at work due to ChurnZero. This helps me become more proactive towards customers.

Pros and Cons

Automated communication towards customers depending on their usage of our platform, both through emails and SMS.
Dynamic segmentation of customers.
Getting insights about customers makes it possible for me to become more proactive in my communication with customers.

The hierarchy if you are several teams working in ChurnZero but you don't want everyone to see all customers.

Return on Investment

One person can manage 5 times more customers.

Alternatives Considered

HubSpot CRM

Similar but ChurnZero is more focused on customer success managers, as HubSpot CRM feels more as a tool for all departments.

Key Insights

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

Other Software Used

Freshdesk, Pipedrive, Oneflow

Usability

I love ChurnZero and it had helped me a lot in my work life to manage my customers. The only thing not compatible with our company is when expanding the company and you don't want all employees in different regions to see each other's customers.

Support Rating

Quick and transparent.

Likelihood to Recommend

For people working with customers who want to become more proactive, this is a great tool. You become more efficient at work, can manage more customers at the same time as well as you getting more creative of thing you can develop towards customers.

Great tool to manage your customers in a more effective way!

Overall Satisfaction with ChurnZero