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ChurnZero is great for not letting accounts slip through the cracks!
December 13, 2022

ChurnZero is great for not letting accounts slip through the cracks!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with ChurnZero

The biggest feature I used in ChurnZero is the tasks. Both automated and manual- it's great to have everything in one place.
  • Automated tasks based on events
  • Account Health overview
  • Integration with multiple platforms
  • Better training about tools available - I feel I could be using so much more but don’t know how
  • ChurnZero helps me stay on top of my accounts so no one slips through the cracks

Do you think ChurnZero delivers good value for the price?

Not sure

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ChurnZero go as expected?

I wasn't involved with the implementation phase

Would you buy ChurnZero again?

Yes

I think ChurnZero is great but there could be better proactive outreach from the Success Managers to make sure that we know what tools we have and how to use them.
Never hear from their support.
ChurnZero is super helpful for me to see a snapshot of my account's health. I view specific data points and all the information in one place for each of my accounts, so I don't have to chase around parts of the puzzle each time I want to review.

ChurnZero Feature Ratings

3.5
Product usage
6
Help desk / support tickets
1
6.0
NPS surveys
9
Sponsor tracking
Not Rated
Customer profiles
2
Automated workflow
6
Internal collaboration
1
Customer health scoring
10
Customer segmentation
8
7.0
Customer health trends
8
Engagement analytics
7
Revenue forecasting
5
Dashboards
8
Not Rated
Role-based user permissions
Not Rated
10.0
API
Not Rated
Integration with Salesforce.com
10