Excited about results & impact
December 13, 2022

Excited about results & impact

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with ChurnZero

We use ChurnZero to help our Client Success Team better manage our clients and assist them in getting the most out of our legal practice management software. It has been a game changer for us in learning more about the usage of different features and which ones drive the most adoption of our product.

Pros

  • Client Management
  • Proactive Outreach
  • Client Health

Cons

  • The sync & configuration could be smoother
  • More ways to track user created data points over time (i.e. sentiment)
  • More dynamic date range filters
  • Increased customer engagement
  • Better time management of team members
  • Envisioning of the future state of our Client Success program

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

ChurnZero is an excellent platform. It certainly takes some training to get used to. Once you understand the basic concepts, things tend to move a lot quicker. The more time you spend in ChurnZero you start to see the impact it will make on your business. I would rate it with high usability.
Every time I contacted support, they were quick to turn around a helpful response. Our CSM is also very responsive and always looking for ways to help our organization. Our CSM also submits tickets on our behalf if they are product related. Overall, every support interaction has been helpful and positive.
ChurnZero is a magnificent platform for better understanding your clients health and to find ways to help them with your product/s. You can get as granular as you want when segmenting the client base to find key insights. The data filters leave something to be desired, as I would like for more options to be able to see trends within our client groups.

ChurnZero Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
8.6
NPS surveys
3
Sponsor tracking
Not Rated
Customer profiles
10
Automated workflow
Not Rated
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Revenue forecasting
10
Dashboards
10
10.0
Role-based user permissions
10
10.0
API
10
Integration with Salesforce.com
10

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