Brings all relevant data front and center for easier account tracking and decision making

ChurnZero is at the forefront of our Customer Success strategy. ChurnZero brings together relevant data from several other tools (e.g CRM, Salesforce, Intercom, our own app) and helps CSMs quickly realize what actions need to be taken on both an account and contact level. For example, if a previously highly engaged POC hasn't logged in to our app in a while (e.g. 10 business days), then it might be a good idea to reach out and find out why. For example, have they moved to a different position, are they still with the company, etc.? ChurnZero is the first thing I check every morning as it gives a holistic view of how healthy our accounts/contacts are, and it allows the creation of Tasks so as not to forget to do something (e.g. follow up with a customer about an issue they mentioned via a support ticket in Intercom).