We need more integration.
February 06, 2024
We need more integration.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with ChurnZero
We used ChurnZero to control health customers. The area of Customer Success needs tools for control and need indicators, and after this, we can make important decisions to reduce the churn rate and satisfaction of our customers. The main thing would be the churn score and sending surveys to customers; this way, we can measure CSAT, NPS, and CES, among other surveys.
- ChurnScore
- Surveys
- Segments
- Integration aplication mobile for surveys (whatsapp).
- Usability system
- Documentation
- Decreased churn.
- Management customers.
- Redeem investments.
Do you think ChurnZero delivers good value for the price?
Not sure
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
No