Item: ChurnZero
Rating: 10
Author: Kyle Bell

Use Cases and Deployment Scope

Churnzero is crucial for our CS team. We use it every single day for things like Automation of mass emails, keeping tasks organized, Creation and execution of "plays" for customer life cycle. We are able to add and track new users as the onboard and get relevant information to them atomically as they onboard.

Pros and Cons

Organize tasks
Automate emails with a chance to review
give key information about users and accounts

customizable views/dashboards

Return on Investment

All positive. Hard to put specific numbers to it, but our retention numbers would be much harder to achieve without ChurnZero

Key Insights

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

I wasn't involved with the implementation phase

Would you buy ChurnZero again?

Yes

Other Software Used

Looker, Slack, Microsoft Teams

Likelihood to Recommend

For any user or team who has to work with a lot of accounts ChurnZero is invaluable. I personally have a few hundred tech touch accounts that without ChurnZero, would be unmanageable. We use it as new users become customers, to send information about updates, reach out for health checks and set up review calls, and to get ahead of upcoming renewals.

ChurnZero Rocks!

Software Version

Overall Satisfaction with ChurnZero