Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)
We utilize CUCM across all of our corporate contact centers, it allows us to centrally manage our end-points and helps us take care of the MACD support for thousands of users with just one small telecom team.
- Simplified on-boarding
- Allows us to handle a large population of remote agents
- Provides us with High Availability/ Failover capabilities
- Constant need to refresh end-points
- No granular restriction to self service portal
- New security only available in newer versions
- Our ticket completion increased an estimated 30% due to streamlining of support
- Business is pleased by failover design