Right value for money on Cisco's Contact Center Express
April 08, 2020
Right value for money on Cisco's Contact Center Express
Score 8 out of 10
Vetted Review
Overall Satisfaction with Cisco Unified Contact Center
Cronus eBusiness is a systems integrator in the Romanian market. We have also been a Cisco Gold Partner for more than 10 years. We have deployed many contact centers for our customers featuring in finance, transportation, energy, education, marketing etc. Among these use cases, we can find technical help desks, customer assistance centers, and treasury departments. We also maintain the systems supporting the customers with developing new features and integrations also conducting necessary upgrades.
- Stability
- Scalability
- Queues management
- Integration with cloud service providers like Google Voice
- More out of the box multichannel modules
- Extended support for more languages
- Fast to implement so it brings immediate advantage.
- Adds transparency and control over customer interactions.
- Hard to follow licensing and support services.
Those were only our competitors.
Do you think Cisco Unified Contact Center delivers good value for the price?
Yes
Are you happy with Cisco Unified Contact Center's feature set?
No
Did Cisco Unified Contact Center live up to sales and marketing promises?
Yes
Did implementation of Cisco Unified Contact Center go as expected?
Yes
Would you buy Cisco Unified Contact Center again?
Yes