Colorful UI, lacks functionality of features they try to get you to use. Fine if you aren't using software, lacking relative to competitors.

We transitioned from Wrike to ClickUp. Basically using it as a direct competitor. We run Product, Development, and the rest of our internal departments are using ClickUp. The main use is to keep track of work for each department and show the status of what is going on in the company at any time.

It hasn't improved. Functionally, it's been the exact same as using Wrike. It may have come down to we got a slightly cheaper deal / user than when using Wrike? If anything, it's been worse since we had years of established processes and items in Wrike that have basically started over with on ClickUp. Sure.. there's a transition tool but it wasn't great and most of the organization viewed it as a clean start with the software change.

It really hasn't. If you've used Wrike or Trello, it's functionally the same. ClickUp's slogan "Save 1 Day a week" is a pure marketing ploy. If anything, my experience has been that it has added hours worth of work to my week because of our use of ClickUp. If your company hasn't used a Product / Project tracking tool before and it's the cheapest, it'll be fine. If you've used a competitor, you'll likely just be frustrated and annoyed with it.