Item: ClickUp
Rating: 9
Author: Chelsea Graham

Use Cases and Deployment Scope

Our digital marketing agency uses ClickUp as a tool for project management, workflow, and CRM. We needed a platform to organize our work and give us a place to collaborate on projects across all departments. We love that we can also invite freelancers to select spaces and projects to keep all of the work in one central location. ClickUp has been a complete game-changer for us!

Pros and Cons

Excellent customer service.
Super customizable platform.
Many ways to view your workspaces.

we sometimes run into bugs and glitches on the platform.
The platform is almost too open-ended sometimes; too many possibilities can be difficult to tackle.
I would love more built in reporting dashboards on the PM side.

Return on Investment

There has definitely been a positive impact, we are working on becoming more sophisticated in our reporting, so I don't have exact numbers to share.
Increased collaboration.
Insight into on time vs late projects.

Collaboration

ClickUp has drastically improved our collaboration. It gives us transparency into what's going on across all departments in our company. As a project manager, I am able to view dashboards to see what everyone is working on - who has too many tasks and who is light on tasks this week. We also created a sales pipeline where we are able to track our sales process and manage current client scope expansions. This has been a game-changer for us.

All-in-One Productivity Platform

We are still working on this piece! The first year on this product has been mostly dedicated to getting everything set up and tweaked to fit our processes.

Alternatives Considered

Asana, Smartsheet and Basecamp

We selected ClickUp because it seemed to pull in the best of all the tools we evaluated. We also really liked how customizable it is since our processes don't always line up with the industry standard.

Key Insights

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

Yes

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

Other Software Used

Slack, Harvest, Sprout Social

Likelihood to Recommend

Click is an infinite space that can be built to serve your exact needs. Whenever I have run into roadblocks while building out and customizing the platform, ClickUp's customer experience team has gone above and beyond to troubleshoot - even recording detailed training videos for me to replicate. They have been so helpful, and I am confident this platform can do all the things we need it to do. There is a bit of a learning curve, but the payoff has been well worth it.

ClickUp - a productivity game changer.

Overall Satisfaction with ClickUp