My company is using Concur Travel and Expense across the whole organization. This allows our departments to streamline expense reimbursements and billing to customers in a uniform and easy to manage way. We were able to downsize our travel and expense dedicated employees from 3 employees to 1 employee. The biggest business problem addressed and solved with Concur is the scaleability of expense reports or travel requests. Other problems that are clearly solved by Concur is integration into accounting packages, and organization and metrics of mountains of documents.