ConnectWise Control Review
May 31, 2017
ConnectWise Control Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control
We currently use ConnectWise Control for remote support of our clients' unmanaged workstations. We use the unattended access quite a bit and also allow the ConnectWise Control to integrate with ConnectWise Manage in order to simplify creating sessions for tickets that are being worked on in our PSA Platform.
- Integration with ConnectWise Manage and ConnectWise Automate.
- ConnectWise Control updates are quite often and you can see what they have done without reading patch notes.
- Thumbnail views have started being a bad resolution with recent updates.
- Survey prompts after several disconnected sessions get annoying for technicians that use the software on a daily basis.
- The platform increases the efficiency of our technicians by enabling them to remote into clients' workstations as required when work is required. That ROI on its own is well worth the cost of the software that is used.
ConnectWise Control is just another great platform that the ConnectWise business has provided. Each of the ConnectWise products are great in their own field. We use ConnectWise Automate and ConnectWise Manage on top of ConnectWise Control and we've been happy with all of the products that they provide.