Always ready
February 16, 2018

Always ready

Keith Wylde | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

I use it to do online demos, system installs and client support.
  • Easy connection
  • Cost effective
  • Relatively intuitive
  • Does not always connect to the user
  • On occasion I have lost contact with the client
  • Sometimes a challenge when the client is using three screens
  • No more onsite visits
  • Allows me to work with clients in the Caribbean
  • Cost effective
This product was selected by our IT department.
Great for doing demos or online training.

Not familiar to some users.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
8
File transfer
7
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
8
Session record
8
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated