Item: Cornerstone OnDemand
Rating: 4
Author: Verified User

Use Cases and Deployment Scope

We use Cornerstone OnDemand LMS for our entire organization. Some are using the Performance Tool; however, they are not very happy with it. The LMS is a good tool and has many capabilities and with recent enhancements is good at managing compliance on a global level.

Pros and Cons

The LMS is user friendly. It allows for easy content replacement with reversioning.
The user interface is friendly and appealing. Like Netflix, you can browse with ease.
Communicating upcoming enhancements.

Too many easy fixes require a call to their technical team.
Not enough admin access to truly make the system our own.
Their Help Desk leaves something to be desired. The response times are terrible.

Return on Investment

I believe it has a negative impact on our overall business objectives due to the fact that although it has many suites, they are not very user friendly so our business has purchased other products that do what they need to do without technical assistance everytime they want to configure something.

Alternatives Considered

This is the system we had when I was hired. I think that Success Factors is a much more user-friendly/admin-friendly product.

Other Software Used

iCIMS Talent Acquisition Software Suite, Broadbean, VersionOne

Likelihood to Recommend

The LMS is good and has great capabilities, however the rest of the system is very unfriendly and cumbersome. Not enough admin capabilities and too many calls to the tech team to fix simple mistakes made by admins or end users.

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Lindsey Haines
(Vendor Representative) commented 4 years ago
Thank you for your feedback. We're happy to hear that our Learning offering is helping you with your compliance needs at scale, but I am sorry to hear that the Performance tool is not meeting your standards. We’d love to understand more about your use case, as the solution is highly-configurable by design, but if there are administrative gaps we’d love to hear about it. With that said, we’ve recently invested in projects that are specifically focused on improving the admin and end-user experience. We hope these enhancements might be exactly what you’re looking for in the Performance Tool. I’m sorry about your experience with Global Product Support (GPS). GPS is dedicated to improving our response times and overall support. Our goal is to respond to all cases within one business day. We’d love to get feedback on your experience and if you need additional help in escalating any specific support cases or issues to the right team, please email wecare@csod.com. Thank you for taking the time to share your thoughts.

Cornerstone - Okay, if you don't want to be able to configure it yourself.

Overall Satisfaction with Cornerstone OnDemand