Freshdesk to keep your customers fresh
July 15, 2022
Freshdesk to keep your customers fresh
Score 8 out of 10
Vetted Review
Verified User
Software Version
Garden
Overall Satisfaction with Freshdesk
Freshdesk helps us to manage our customers efficiently. The tool is easy to use and doesn't require technical knowledge to take care of the system. It can integrate with Facebook without any additional cost. This app is easy to use.
- Notifications via Email
- Automations
- Affordable costs
- Linking existing tickets to sub tickets.
- Telephony integration.
- Automation options can be improved.
- Can work anywhere with the mobile App
- Customer focussed
- Easy online chat integration
Yes, the organised and efficient handling of customer requests has helped in decreasing First response time and increasing CSAT.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes