Great organizational tool!
March 31, 2023
Great organizational tool!
Score 9 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Freshdesk
We use Fresh ticket in multiple ways. We mostly work remote and this is our tracking system to the warehouse for shipping out product and materials. We also use it to schedule more classes, report any tech issues, make changes to schedule, and any other tasks that need to be assigned to a certain person.
- Assigns tasks - Can assign to individual but also to Departments/Groups and Type of ticket
- Notifications of new ticket assigned and any comments added to ticket.
- Tracks how long it takes to resolve ticket
- It also has good analytics for ticket usage.
- I set up a report to automatically pull and send to my email, but it is not exactly right.
- You can filter by Agent, but I wish we could sort by Agent
- It would be nice if you were given and alert on priority in the email notifications
- Faster resolution times
- Assign tasks quicker
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Freshdesk again?
Yes