Item: Fullstory
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I use FullStory to: - Understand how users are engaging with new features - Prioritize bugs by seeing how many users are affected - Improve conversion rate optimization in our onboarding and purchase funnel.

Pros and Cons

Session Replay.
Product Analytics.
Dashboards

Heat maps
Scroll maps

Return on Investment

Improved conversion rates in purchase funnel.
Better retention rates in onboarding.
Saved hundreds of hours of engineering bug reproduction.

Implementation Rating

Implemented in a matter of minutes with Google Tag Manager.

Support Rating

Support team is incredible if you ever have an issue.

Alternatives Considered

Heap, Pendo.io and Amplitude Analytics

Key Insights

Do you think Fullstory delivers good value for the price?

Yes

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

Yes

Did implementation of Fullstory go as expected?

Yes

Would you buy Fullstory again?

Yes

Other Software Used

Metabase, Looker, Appcues

Likelihood to Recommend

I cannot imagine being a Product Manager without FullStory. It allows me to ship products so much faster because I can see how people actually interact with the feature when it's live. Without FullStory, the first support ticket about an issue would throw an entire engineering team into debug mode. FullStory helps ensure accurate communication between your product, engineering, design, and support team.

Couldn't be a PM without FullStory.

Overall Satisfaction with FullStory