FullStory is A User-Friendly Solution for Website Analytics and Bug-Fixing
March 06, 2023

FullStory is A User-Friendly Solution for Website Analytics and Bug-Fixing

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with FullStory

FullStory is a fantastic tool for anyone who want to gain deeper insights into their user behavior. I've found the platform to be incredibly user-friendly, with intuitive navigation and helpful features that make it easy to understand user behavior and identify areas for improvement.
One of the things I appreciate most about FullStory is that it allows examining features we developed without the need to add specific events during development.
  • The inspect panel which allows me to select specific buttons and add them to my search
  • Play speed options and skipping inactivity that allows me to quickly review user sessions
  • The Funnel card that shows me the presentage of users completing each step of the funnel
  • It's great when counting users, less clear for counting events
  • Would like to have the "user watched" on cheaper plans as well
  • I would like to see "time" (as in time to complete) take a larger part and be easier to analyse
  • Fullstory helped us get quick results of user engagement
  • It saves dev time by being able to track usability without needing to add code for every action
  • It enabled faster research
We had no issues implementing Fullstory on our sites
We hardly needed support using fullstory.
When we did they were very nice and helpful but it took longer than I expected
It's a good value for money as well and it works well on websites

Do you think Fullstory delivers good value for the price?

Yes

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

Yes

Did implementation of Fullstory go as expected?

Yes

Would you buy Fullstory again?

Yes

Fullstory is a wonderful tool to get a quick estimation of feature adoption.
It also helps identifying areas where users are struggling with.
Another big plus is the developer panel that helps finding and fixing bugs.

It is less useful when trying to understand how many users saw something without them clicking.

Fullstory Feature Ratings

Product usage analytics
9
Customer experience dashboard
9
Customer journey mapping
4
AI-powered recommendations
5
Heatmap tool
7
Click analytics
10
Scroll maps
9
Form fill analysis
9
Conversion tracking
8
Goal tracking
8
Funnel Analysis
10
Session Recording and Replay
10
User Segmentation
10
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Mobile App Analytics
Not Rated