Overall Satisfaction with Genesys Cloud (formerly PureCloud)
Genesys Cloud is one of the products used by a department in our organization. Genesys doesn't have any major issues except internet connectivity that too when agents are working from home, due to slow internet there could be lag in the calls.
- Work from home: positive
- Monitoring and supervision for admins: positive
- Pricing: negative
Compared to Altitude, which I have previously used, deploying and training is a lot easier.
When deployed, there are some times issues where you need to contact official support. During my experience, I had issues with a couple of my customers regarding the device. Genesys' support does replace the device after a lot of validations and the shipping time is a headache for us as it takes a lot of time to come from the US to Saudi Arabia. This could be improved.
Do you think Genesys Cloud CX delivers good value for the price?
Are you happy with Genesys Cloud CX's feature set?
Did Genesys Cloud CX live up to sales and marketing promises?
Did implementation of Genesys Cloud CX go as expected?
Would you buy Genesys Cloud CX again?
Generally, Genesys Cloud is more suitable for the companies small to large, they can benefit from the cloud services as there is not much physical hardware and the best part is being able to work from anywhere. Agents find it more comfortable while using Genesys Cloud when compared to tools they worked with previously.