My Genesys Cloud experience
February 27, 2021
My Genesys Cloud experience
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
Genesys Cloud is being used by the whole organization. We use it as our principal way to communicate with our clients and coworkers, being able to make conference calls, transfer calls and many other things. is very fast when opening. The software is very efficient and easy to use. It lets us provide costumer service with nice voice quality in our calls avoiding communication issues. It's highly reliable, consistent and user friendly. A complete and diverse tool that allows use by companies of different sizes, adapting the needs of each one.
- User friendly.
- Right call center solution for business.
- Good quality Calls.
- Conference Calls.
- Slowness.
- Quick access to calls.
- A new access tool bar.
- Good way to communicate.
- Allow to provide good customer service.
- High quality voice calls.
This is the first time that I use a device like this - I've never worked in a call center before but I'm happy to have Genesys. I think [it] is really good and easy to use. I'm really happy with the overall experience in general - I don't have complaints so far.
Do you think Genesys Cloud CX delivers good value for the price?
Not sure
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes