Casual Look at Genesys Cloud
February 27, 2021
Casual Look at Genesys Cloud
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
Community Tax utilizes Genesys Cloud as our company phone system. We are using Genesys to get in contact with our current clients. We also use Genesys for our lead in calls as well. Genesys has been an extremely useful program so that we do not need physical phones at our stations. It makes it a lot more accessible to use remotely from the office.
- Genesys is wonderful at giving you a quick look at your voicemails at a glance. To know and understand what calls will be useful to tackle first.
- Genesys interface is very user friendly for my purposes. It is easy to traverse and find the numbers for other coworkers in an efficient manner.
- It is wonderful as I do not have to spend all of my time making sure nothing is going to affect the program. Unlike when having to use a physical phone. It makes multi-tasking while staying involved in calls much easier.
- I have issues with knowing what headset is being used for Genesys. I have a difficult time especially since I have to deal with multiple headsets.
- I do wish some of the buttons and icons were more clear on what their uses are. I'm always getting confused with Blind Transfers vs Direct Transfers.
- From how I use Genesys Cloud in my office, it doesn't have massive impacts to my ability to complete work. So I am unsure if I could clearly and truthfully state ROI information.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Cloud CX again?
Yes