Great and consistent performance
March 01, 2021
Great and consistent performance
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
Genesys Cloud is utilized by all employees replacing phones for either client contact or contacting agencies as the Internal Revenue Service or other State Revenue Agencies. Since we utilize it for client contact it does provide helpful functions as voice mail, call transfer, merging calls or conference calls. Also the fact that calls can be recorded is extremely helpful with client contact as any confusion can be resolved by going over the recordings.
- Call quality is very good and consistent.
- Caller ID is very helpful so we can identify who is calling before answering.
- The voicemail function is very helpful as you can hear them and also transfer them if it is for someone else..
- To be able to use the dial pad by clicking the numbers on the keyboard.
- To be able to select different phones numbers to dial from.
- The ability to track phone time during the day directly from the interface.
- Reliable method for communication.
- Simplicity in transfer and merger of calls.
- Ability to make a call while having someone on hold and then merging them.
Previously we utilized Zoiper combined with a land line. We would use Zoiper to contact clients and the land line to contact state and federal agencies. Zoiper did not have all the features that Genesys provides and most importantly the call quality was not even close to that of Genesys.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Cloud CX again?
Yes