A Solid Software Solution for Finanical Services
May 07, 2019
A Solid Software Solution for Finanical Services
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Engage (formerly PureEngage)
We are using Genesys PureConnect to help with our third-party collection activity for the healthcare industry. PureConnect is our go-to software that is integrated throughout our corporation. PureConnect allows for continuity in our account workflow in a wide range of areas, such as, account follow up, strategies, and the ability to extract information to develop customize reporting.
- PureConnect does well at integrating its various components of software that allow us to do our jobs efficiently.
- PureConnect reporting system is a power plus for their software and our corporation to extract information for our clients, as well as for internal performance.
- PureConnect has a powerful toolset that gives us a competitive advantage when it comes to selling our service.
- We are satisfied with the current level of tools and service available from PureConnect.
- Server speeds or connectivity speeds is some times a challenge for the hosted environment. That is, when others are running a process on a server it does seem to tag our response speed when working accounts.
- It would be nice to have access to the same functionalities that a on-premise software does. I believe that there are restrictions to some of these functionalities with the hosted environment.