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Gong review
March 26, 2019

Gong review

Michelle Nguyen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

It is being used throughout all organization. The problems it address is feedback. So we can see what terminology and techniques can be said during a call. It can detect specific topics and guide the listening and user throughout the entirety of the call. It is very user friendly!
  • Pinpoints specific target words
  • You can see the talk time ratio
  • You can search specific words
  • Sometimes the name of the account is wrong
  • A positive impact is being able to see what rapport you've built during calls
  • A negative would be hearing words like "uhm"
Talk time
It is absolutely well suited in a sales setting. Listening to other representatives during the Gong calls makes it easy to learn about weaknesses and or strengths.