The human error replacement tool
March 05, 2020
The human error replacement tool
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong.io
We use Gong.io to record phone conversations, listen to, and playback other good/bad calls. We keep notes in the systems and on each call.
- Analyzing the breakdowns of the conversation helps you look at the call without having to relisten to it and know what the conversation was.
- Identifying who is speaking.
- I can get notes from my mangers on the platform or ask them to take a look at a certain point in the call.
- Sometimes it is hard to find a call right off the bat. In sales, the days start to blend so it would be easier to go off the numeral date instead of the day of the week.
- I primarily work in the chat department but I use my Gong account at least once or twice a day while going through my leads. If I use it so often and am not in a calling department I can only imagine how much impact it has on other parts of the business.
I was in quality assurance at my last job using inContact for the platform. You had to download the calls to listen to them. This platform is a literal replacement for my last job and does a much better job than I ever could.
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes