Gong, ga gong gong gong. It's as hot as the Sisqo hit from 1999
March 05, 2020
Gong, ga gong gong gong. It's as hot as the Sisqo hit from 1999
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong.io
Gong is used across departments. We had a problem with a game of telephone, via the Sales and Customer Support Team. "So and so said they need this feature. But really, after using Gong and the powerful features within it, the Product Team found out they wanted to solve a specific problem, and we're jumping to the solution. We found a much better way to solve their root problem, not just what they were asking for.
Pros
- Transcribe calls, then trigger notifications of key words to the product team.
- Run reports of how often a specific integration is mentioned.
Cons
- When a trigger word is said automatically put that call in a specific folder.
- We make more data driven decisions.
- We understand exactly what the customer pain point is, not just the expected solution.
No idea, not worth looking.
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Comments
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