Overall Satisfaction with Gong.io
Gong is used across departments. We had a problem with a game of telephone, via the Sales and Customer Support Team. "So and so said they need this feature. But really, after using Gong and the powerful features within it, the Product Team found out they wanted to solve a specific problem, and we're jumping to the solution. We found a much better way to solve their root problem, not just what they were asking for.
- We make more data driven decisions.
- We understand exactly what the customer pain point is, not just the expected solution.
No idea, not worth looking.
I've only had one call but it was really helpful. I've heard of co-workers get stuck at times though.
Do you think Gong delivers good value for the price?
Are you happy with Gong's feature set?
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
It is a tool we can't work without. Well, we could, but our decision making wouldn't be nearly as good.