Great Product but Terrible support and customer service
December 08, 2022
Great Product but Terrible support and customer service
Score 5 out of 10
Vetted Review
Software Version
Business Starter
Overall Satisfaction with Google Workspace
I use it on a daily basis for myself and my business, I also use it for my family and resell it to clients. It is primarily used as a secure business email solution and cloud storage. I find it preferable and more secure than Office 365, and easier to manage.
- secure email
- domain alignment
- anti-spam
- cloud storage
- customer support (terrible)
- Partner support (realy really terrible)
- downloading mail from external sources
- good support (sadly)
- reliable
- security
- terrible support, wastes so much time
- don't have to use other 3rd party solutions for filtering and security, as you do with O365
I find Workspace easier to use and manage, better security, and the gmail interface and features is way better. Plus 3rd party integrations. Support sucks though from my experience. Most other email solutions do not enforce authentication and domain alignment or have MFA, which is a big issue. Nowadays with so much hacking, 2fa is really important.
Do you think Google Workspace delivers good value for the price?
Yes
Are you happy with Google Workspace's feature set?
Yes
Did Google Workspace live up to sales and marketing promises?
Yes
Did implementation of Google Workspace go as expected?
Yes
Would you buy Google Workspace again?
Yes
Using Google Workspace
6 - I use it for both personal and business. I run several businesses through google apps, mostly for email.
I provide email, office and google drive to my family.
I provide email, office and google drive to my family.
For my own doamin its just me, for my MSP business I have a team of support techs.
- email
- drive
- apps
- none
Evaluating Google Workspace and Competitors
- Product Features
- Product Usability
I feel due to the diabolical support I might choose another product now.
Google Workspace Implementation
- Implemented in-house
Change management was minimal
- none, been using it for 15 years
Google Workspace Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care |
there is no such thing
years ago, back when it was g suite
Using Google Workspace
Pros | Cons |
---|---|
Like to use Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using | Unnecessarily complex Slow to learn Lots to learn |
- gmail is about as easy as it gets
- office apps easy to use
- contacting support
- administration and reporting
Yes - only for gmail and office apps